Our drawers aren’t built by sliding boards into grooves or screwing flat corners together we carve in the pins and tails of dovetail joinery, and we glue the joints by hand. At another, you’ll see large, squared logs pass through an intricate lathe to be cut into beautiful turned bedposts, which are then taken and sanded by hand to prep the surface for a flawless finish. At one station, you’ll see someone painstakingly choosing squared pieces of lumber and hand-gluing them together to create the perfect headboard. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Our craftspeople take a lot of pride in their woodworking skills. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If I do not get a date that these will ship by I plan to pursue this company in small claims court.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Any legitimate company is able to provide this type of information. This was because the associate put me on hold for several minutes!! I want a date that the items will ship and assurances when they will be received. and supervisors aren't available after 6:00 p.m. When I asked to speak to a supervisor I was told I couldn't because it was 6:03 p.m. Now I'm being told it could be up to another month before they arrive. This company needs to be held accountable and provide a definitive time when these items will ship and arrive to me since they should have already shipped. Every time I follow-up with them it's additional delays, no responses, and the run around. All I have asked for is to confirm when the items will ship since I spent over $2,000 on these orders. I feel like this company is giving me the run around.
#Burke decor order tracking update
She said she didn't have any other information, but I could call back in a week to see if there was an update about when the item would ship. I said this was not acceptable given I ordered the item in April and was told that it had started the shipping process a week ago. After she put me on hold for a period of time, she informed me that the item would ship in "early June" and it would take 10 business days after that for me to receive the item. I spoke with **** in the sales department. On 5/11/23 I received a response from Burke Decor stating that "the order is in stock and has entered the packing and shipping process." I followed-up with them via email yesterday (5/15/23) and when I didn't get a response I called today. I emailed Burke Decor on 5/10/23 asking for an update. Both items were listed as "ready to ship" with an estimated ship date of ***** days after the order is placed.
I also feel they are unlawfully retaining funds that do not belong to them, thereby jeopardizing my relationship with the lender.
According to the representative, the accounting department would need to handle the reporting and refund.I feel that Burke Decor is willfully and unnecessarily prolonging this process, since my order never made it to their warehouse. Instead they continue to report the status as on the way.I called Burke Decor and, after a long hold, spoke with a representative. I canceled my order and received an email confirming the cancellation.On June 19, I contacted ****** to inquire about the status of my order and learned that Burke Decor had not reported the cancellation. On June 15, after not receiving a response to my request, I called the company held on for 47 minutes before speaking with someone. On June 13, after not having received confirmation or any other communication from the company, I sent a message through their message center requesting that they cancel my order. On June 10, 2023, I placed an online order with Burke Decor totaling $1,339.00.
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